Terms & Conditions of Use

These Terms & Conditions (“Terms”) govern your access to and use of the websites, applications, APIs, documentation, and related services offered by The Smile Longevity Lab (“we,” “us,” “our”) that reference these Terms (collectively, the “Services”).

By accessing or using the Services, or by clicking to accept these Terms where presented, you agree to these Terms on behalf of yourself and, if you use the Services in your capacity as an employee or agent, on behalf of your organization, to the extent permitted by law.

If you do not agree to these Terms, do not access or use the Services.

If your clinic or organization has entered into a separate written agreement with us (such as an enterprise services agreement, order form, business associate agreement where applicable, or data processing addendum), that agreement controls to the extent it conflicts with these Terms regarding its subject matter.

Certain features may also be subject to supplemental policies posted within the Services.

We may modify these Terms from time to time. We will post the updated Terms and revise the “last updated” date. Where required by law, we will provide additional notice. Changes become effective when posted unless stated otherwise.

If you continue to use the Services after changes become effective, you accept the revised Terms. If you do not agree, you must stop using the Services and may request account closure through your clinic administrator where applicable.

The Services are intended for use by adults who can form legally binding contracts and who access the Services for legitimate clinic-related purposes. Professionals must hold appropriate licensure, certification, or authorization required by their jurisdiction and clinic policies for the activities they perform using the Services.

You must provide accurate registration information and keep it current. You are responsible for safeguarding credentials and for all activity under your account. Notify us and your clinic administrator promptly if you suspect unauthorized access.

We may refuse registration, suspend accounts, or restrict access where necessary to protect security, comply with law, or enforce these Terms.

The Services provide tools for organizing oral longevity assessments, longitudinal tracking, reporting, and related clinical workflow support as configured by Customers. Specific functionality may vary by subscription tier, configuration, and clinic policies.

We may update, enhance, or discontinue features with reasonable notice where practicable. We may perform scheduled maintenance that temporarily affects availability.

The Services may present scores, visualizations, summaries, narrative drafts, and similar outputs based on user-provided inputs and configured algorithms. These outputs are clinical decision-support tools only.

Professionals remain solely responsible for clinical judgment, diagnosis where applicable, treatment decisions, documentation obligations, informed consent, supervision of trainees, and compliance with standards of care and professional ethics.

Patients should direct clinical questions to their treating clinician rather than relying on product descriptions or generic informational content within the Services.

The Services are not designed for emergency medicine, real-time emergency routing, or time-critical acute interventions. If you believe you or someone else is experiencing an emergency, call your local emergency number immediately.

Customers and Professionals are responsible for obtaining and documenting any required patient authorizations, consents, and notices under applicable law before entering patient-related information into the Services.

Customers are responsible for configuring roles and permissions appropriately, for workforce training, and for responding to patient rights requests relating to records they control.

Where we process patient-related information as a service provider, processor, or business associate (as those terms are defined under applicable law), we will process such information only on documented instructions from the Customer, subject to the parties’ agreement and applicable law.

You agree not to misuse the Services. Without limiting the foregoing, you must not:

• access or attempt to access accounts, data, or systems without authorization;
• probe, scan, or test vulnerabilities except pursuant to a mutually authorized penetration testing program;
• introduce malware, interfere with service operation, or impose unreasonable loads;
• circumvent technical protections or licensing restrictions;
• use the Services to build competitive benchmarking datasets through unauthorized scraping or extraction;
• upload unlawful content, harass others, or violate third-party intellectual property rights;
• use the Services in violation of export control or sanctions laws;
• misrepresent identity or affiliation.

You retain ownership of content you submit to the Services to the extent you hold such rights. You grant us a non-exclusive, worldwide license to host, reproduce, process, transmit, display, and otherwise use your content solely as necessary to provide, secure, and improve the Services, comply with law, and fulfill our obligations to Customers.

You represent that you have the rights necessary to grant the license above and that your content does not violate applicable law or third-party rights.

The Services, including software, visual design, trademarks, documentation, and proprietary methodologies (excluding your content), are owned by us or our licensors and are protected by intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your authorized use. No rights are granted by implication or estoppel beyond what is expressly stated.

Feedback you voluntarily provide may be used by us without obligation or compensation to you, except where prohibited by law.

The Services may integrate with third-party products configured by Customers (for example, identity providers). Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services except as expressly agreed in writing.

Each party may receive confidential information from the other in connection with the Services. The receiving party will protect confidential information using reasonable care and use it only for purposes of providing or receiving the Services, except as required by law.

Confidentiality obligations may also be supplemented by separate non-disclosure agreements or enterprise contracts.

If you access the Services through a paid subscription or order form, fees, billing cycles, and payment methods will be as stated in the applicable ordering documentation. Unless otherwise specified, fees are exclusive of taxes, which are your responsibility where applicable.

Late payments may incur interest or suspension of access as permitted by contract and law.

We may suspend or terminate access to the Services if you materially breach these Terms, create security risk, create legal exposure, or if required by law or by a regulator.

Customers may terminate enterprise subscriptions according to their agreement. Upon termination, your access may cease and data handling will follow the enterprise agreement and applicable law, including retention and export obligations.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT OUTPUTS WILL MEET YOUR CLINICAL OR REGULATORY REQUIREMENTS WITHOUT INDEPENDENT REVIEW AND CONFIGURATION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR OUR AFFILIATES, LICENSORS, OR SERVICE PROVIDERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) ONE HUNDRED U.S. DOLLARS (US $100), IF NO FEES WERE PAID.

THE FOREGOING LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (FOR EXAMPLE, WILLFUL MISCONDUCT IN SOME JURISDICTIONS), AND DO NOT LIMIT EITHER PARTY’S INDEMNIFICATION OBLIGATIONS TO THE EXTENT PROVIDED BELOW WHERE ENFORCEABLE.

To the extent permitted by law, you will defend, indemnify, and hold harmless us and our affiliates, directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your content, your misuse of the Services, your violation of these Terms, or your violation of applicable law.

Enterprise Customers may negotiate indemnity terms separately in an enterprise agreement.

This section is a structural placeholder commonly used in SaaS agreements. The preferred dispute resolution mechanism (for example, arbitration, venue, choice of law, class action waivers) depends heavily on jurisdiction, regulatory constraints for healthcare entities, and bargaining position.

YOUR LEGAL COUNSEL SHOULD REPLACE THIS SECTION WITH ENFORCEABLE TERMS APPROPRIATE TO YOUR ORGANIZATION AND USERS. Until customized, the governing law section below provides a default starting point only.

Unless a separate agreement specifies otherwise, these Terms are governed by the laws of the jurisdiction selected by the contracting entity identified in your enterprise agreement, without regard to conflict-of-law principles that would require applying another jurisdiction’s laws.

Subject to the dispute resolution section above, exclusive venue for disputes may be designated in the enterprise agreement. Where no enterprise agreement exists, courts with competent jurisdiction in the same jurisdiction as the governing law may hear disputes.

Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Entire agreement: These Terms constitute the entire agreement between you and us regarding the Services and supersede prior understandings on the same subject, except for additional enterprise agreements that expressly supersede portions of these Terms.

Severability: If any provision is found unenforceable, the remaining provisions remain in effect.

No waiver: Failure to enforce a provision is not a waiver.

Independent contractors: Nothing creates a partnership or agency relationship unless expressly stated.

Force majeure: Neither party is liable for delays due to events beyond reasonable control, excluding payment obligations.

For questions about these Terms, contact us through the Contact page on this website or through your clinic’s designated administrator channels.